Automotive Service Advisor - Sterling McCall Acura

Job description

Overview Group 1 Automotive is a fast-growing leader in automotive retail, and we are looking to add qualified Automotive Service Advisor to our team at Sterling McCall Acura! Responsibilities: - Schedule and confirm appointments to ensure smooth customer experience - Create transparent repair orders with accurate cost and time estimates - Communicate with technicians and parts team to guarantee timely service completion - Provide regular updates to customers on the status of their vehicle - Maintain strong product knowledge to assist with service needs and warranty information Qualifications: - 3–5+ years of Service Advisor experience with ability to be productive immediately - Strong understanding of dealership processes and full write-up-to-delivery workflow - Proven ability to thrive in a fast-paced service drive - Confident presenting maintenance and repair recommendations to clients - Strong communication skills with a focus on delivering high CSI - Highly organized with ability to manage WIP and follow-ups effectively - Valid driver’s license with a clean driving record - Must pass background check, MVR, and drug screening In addition to competitive pay, we offer our associa...