Lead Technician, Network Services

Job description

The Lead Technician oversees and helps to maintain the University’s cable plant, telephone system, voicemail system, data network service, IT billing system, and other services. This position's primary role is the maintenance and support of the University's physical network infrastructure. Duties: The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. SYSTEMS, NETWORK, AND RESOURCE ADMINISTRATION: - Assigns technicians or performs work to move, add, modify, or disconnect network, phone, or other services to client workstations, offices, and other locations. - Uses various technical tools to monitor the voice/data networks performance and performs network device configuration and maintenance. - Performs both telecommunication and data communication duties in a team environment with a high focus on customer service to the University community. - Schedule flexibility: Planned maintenance and emergency repairs will occasionally occu...