TikTok Shop - Risk Control & Security Operations Lead

Job description

About the Team: The TikTok E-commerce Governance and Experience team ensures our marketplace remains safe, trustworthy, and customer-centric across the globe. We protect users, sellers, and creators by designing policies, building systems, and managing operations that safeguard platform integrity. About the Role: We are seeking a Risk Control & Security Operations Lead to oversee our risk management and fraud prevention operations in the US. Beyond managing investigations and escalations, this role plays a critical part in partnering with regional business teams to balance growth with trust and safety. You will bridge business objectives and risk control goals, ensuring solutions are pragmatic, scalable, and aligned with both user trust and commercial priorities. Responsibilities: - Lead Regional Risk Operations Analysts in making calibrated, context-aware decisions regarding the detection, investigation, and mitigation of risks. - Drive the migration of traditional investigation workflows into LLM-driven automation, ensuring high precision and operational efficiency. - Serve as the primary business partner to regional commercial and operations teams to understand their needs, iden...