Customer Support Engineer

Job description

About XTEL At XTEL, we excel in understanding large FMCG players. As a leading software provider of sales automation solutions for the Consumer Goods Industry worldwide, our mission is to partner with our customers to unlock growth through smart investment and optimize their promotional plans. Position Overview: Are you a recent graduate eager to start your career in tech? XTEL is looking for a Customer Support Engineer to join our international team. This is an entry-level, full-time position designed to help you grow your skills and gain experience in a fast-paced SaaS environment. As a Customer Support Engineer, you will be the first point of contact for our clients, helping them solve technical issues and get the most out of our platform. You will work in shifts to cover both US and EMEA time zones, so excellent English skills are essential. Will require full-time presence in our Bologna office for onboarding and training period. After that, you will move to a hybrid work model Key Responsibilities: Respond to customer requests via email, phone, or chat, providing clear and timely support. Troubleshoot and resolve basic technical issues related to our software platform. Escalat...