Product Support Specialist

Job description

Sincere is looking for a Product Support Specialist to join our growing team. This is a hybrid role of customer support and quality assurance. In this role you will be the first line of communication with users across our family of brands — Punchbowl, Lovebird, Timehop, and Memento. We’re looking for an energetic person who is ready for a new challenge and wants to work alongside great people. This is a hands-on position that will give you the opportunity to be involved in the day-to-day operation of our platforms and impact the direction of the business. In this role, you will: - Become an expert on our products across both web and app - Provide general and technical support to our customers daily - Maintain and contribute to the Help Centers for each of our brands - Build an ongoing understanding of customer needs and trends to help resolve future issues and improve processes - Contribute ideas for product improvements - Perform daily quality assurance checks for essential site functions - Conduct quality assurance testing and troubleshoot technical issues prior to product releases You have: - 2-3 years of relevant experience - Raw intelligence and excellent communication skills...