Customer Service Representative

Job description

About the Role We’re looking for a highly responsive, detail-oriented Customer Service Representative who thrives in a fast-paced, team-oriented environment. This role sits at the center of our commercial organization supporting customers, managing high-volume quoting, and helping move opportunities from inquiry to order with speed and accuracy. This is more than a traditional customer service role. You’ll play a critical part in inside sales execution, customer experience, and revenue growth, while helping us deliver on our commitment to being easy to do business with. What You’ll Do: Customer Experience: Serve as a primary point of contact for customers, dealers, and partners Deliver a responsive, solutions-focused experience across phone and email Proactively communicate updates, timelines, and next steps Resolve issues with a “start from yes” mindset while maintaining company standards Inside Sales Support: Manage and follow up on inbound opportunities and customer inquiries Support the sales team by advancing quotes and opportunities through the pipeline Build relationships with customers to understand needs and recommend solutions Reinforce value in pricing and help position...