Senior Software Engineer

Job description

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Department & Team: Outbound Digital: Job Summary: The Senior Software Engineer builds and operates backend services that power digital outbound messaging in Genesys Cloud. The platform orchestrates millions of SMS, email, and WhatsApp messages through automated campaigns across 18+ global production regions. This role focuses on designing features, solving distributed systems challenges, and maintaining reliability at scale...