Senior Consultant, Customer Transformation, UX Product Manager, IXD, Belfast or Derry, Londonderry

Job description

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity: This is your chance to join a team that’s transforming how businesses connect with their customers. At EY, our Customer Transformation team helps clients reimagine their customer-facing functions through developing and implementing Customer & UX strategies, digital solutions, user-centric services, operating models, and optimised products, experiences, marketing, and sales. You’ll work on exciting projects that shape customer experiences and drive sustainable growth. Your key responsibilities: - Collaborate with clients to understand the market and customer needs, and business objectives. - Define the product vision and strategy, aligning it with business goals and customer needs. - Utilise human-centred design methodologies to ideate, co-design and conceptualise innovative product solutions. - Create user journey maps to identify customer pain points and opportunities. - Design prototypes to validate solutions. - Facilitate workshops to...