E‑commerce Consumer Care Specialist

Job description

Consumer Care/Customer Care Permanent: Job Description: Join us to create change and have an impact in homes around the world. At Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living. Come, join us as you are. We believe diverse perspectives make us stronger and more innovative. In our global community of people from 100+ countries, we listen to each other, actively contribute and grow together. Join us in our exciting quest to build the future home! About the role: You will be responsible for delivering an exceptional customer journey—from order placement to after‑sales support. Your day‑to‑day responsibilities will include: Customer & Order Operations Handling and managing online orders for Electrolux web shops Monitoring the full order lifecycle to ensure smooth and timely processing Providing ongoing customer care via phone and email (and later via chat) Maintaining strong, positive relationships with our customers Cross‑Functional Collaboration: Working closely w...