Operations Manager - Sales & Merchandising (HHC)

Job description

About the role Calgary Co-op's Home Health Care division is looking for a dynamic and community-minded Operations Manager to lead our Sales & Merchandising operations. You will drive day-to-day performance across our HHC locations — delivering on financial results, operational efficiency, and the exceptional service our members rely on. What You'll Do: - Lead day-to-day operations of HHC locations, upholding Calgary Co-op's brand standards, merchandising practices, and policies. - Own centre-level budgets across sales, margins, expenses, profits, and EHP — providing leadership toward financial targets. - Build and sustain a collaborative, supportive team culture through professional, people-first leadership. - Ensure full compliance with government regulations and professional standards applicable to the home health care industry. - Manage facilities, fixed assets, merchandise, and inventory — including purchase orders, price integrity, invoices, and cash handling. - Champion high customer service standards through active monitoring and timely resolution of customer feedback. - Lead all aspects of employee relations: hiring, training, performance management, development, and discip...