System Customer Service Manager

Job description

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job: - ​ This job is a member of the System Customer Service Manager (SCSM) team within the Integrated Operations Center (IOC). - ​Responsible for leading the customer service recovery efforts supporting the IOC, airports and additional departments during regular/irregular flight operations. Responsible for consulting and coordinating with Integrated Operations Control (IOC), Dispatch and various Service Recovery groups, and stations to make operational decisions to support Airport Customer Service needs, maintain customer recovery integrity, and ensure excellent customer service is maintained throughout the event. What you'll do: - ​Communicates system irregularities to the appropriate parties. This could involve c...