Senior Help Desk Specialist

Job description

Overview Edgewater Federal Solutions is seeking a Senior Help Desk Specialist to support a major national laboratory. The ideal candidate shall demonstrates confidence in learning and adopting new technologies, effectively communicates complex ideas, and collaborates with IT development teams within an agile framework. Responsibilities: - Assist the Primary Standards Lab (PSL) with superuser, technical, and system administration support of the IBM Maximo Commercial Off-the-shelf (COTS) software system. - Support includes creating/improving Maximo interfaces, developing SQL queries, configuring Maximo, designing/maintaining custom electronic notification systems (i.e. Recall, Out of Tolerance), - Providing data collection and reporting for Maximo, - Providing technical and programing support for Zebra Industrial printers and triaging and resolving software and process issues. - Additional support responsibilities include maintaining/designing SharePoint sites in support of calibration activities, creating and managing assets within Maximo, - Processing a large volume of customer service requests varying from answering general questions to data entry, researching the status of equipm...