Golang Tech Lead

Job description

Job Description Join us at Zendesk, where we're on a mission to power exceptional service for every person on the planet. We're accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences, because behind every interaction lies an opportunity to make a human connection. We’re seeking a Golang Tech Lead (Staff Software Engineer) to join the Workforce Management product team - Zendesk’s AI-powered solution for forecasting, scheduling, and agent performance tracking. In this role you’ll design and deliver scalable backend systems that power features used by thousands of customers and millions of end users, helping organizations optimize workforce efficiency through reliable, data-driven automation. You will play a critical role in shaping the technical direction and operational excellence of our WFM backend—driving architecture and implementation decisions, mentoring engineers, and ensuring our services remain fast, resilient, and maintainable at scale. What you’ll be doing: Own design, implementation, testing, review, and maintenance of high-quality Golang services used by millions. Lead full SDLC for multi-developer initiatives: from...