Agent, Member and Client Services - Reception

Job description

The work mode arrangement for the position is full-time on site As a member/client service agent – sales, you help solicit and develop and maintain business relationships with members and clients. You provide customer service and help sell products and services through multiple distribution channels based on member/client needs. You assist members and clients and help maintain business relationships. You carry out sales, sales support and client relations activities for specific products and services or in response to information requests in accordance with current practices, tailoring your approach as needed. You draw on your interpersonal savvy and communication skills to ensure member/client satisfaction and service quality in accordance with the organization’s standards and procedures. More specifically, you will be required to : - Assist members and clients, listen to their needs and propose personalized solutions - Help members/clients choose and get the most of their tools and channels based on how much independence and automation they want - Close sales, process transactions and follow up as needed. Ensure member and client satisfaction - Take phone calls and handle informa...