Operations Agent

Job description

Position: Operations Agent Pay Rate: $25-$30 per hour: Job Description: The Operations Agent manages transportation for a portfolio of Omni’s key accounts and provides unmatched customer service from the initial quote through final delivery. Acting as the primary point of contact, the Operations Agent builds mutually beneficial relationships with customers by overseeing all aspects of their shipments. Daily responsibilities include quoting customers, pulling inventory, booking shipments, dispatching, tracking and tracing, and invoicing. The Operations Agent dynamically routes shipments to maximize margins while ensuring an exceptional customer experience. Working in a collaborative team atmosphere, all operators are cross-trained on customer accounts and partner closely with sales, warehouse staff, and account managers to meet customers’ ever-changing needs. Core Responsibilities & Duties: Provide and process rate quotes and service orders for shipments while maintaining customer satisfaction. Review and respond to emails in a timely manner with internal and external customers. Dispatch, book, and monitor shipments daily using WorldTrak and other systems. Track and trace shipments...