Service Desk Lead

Job description

Service Desk Lead Department: Information Technology - Data & Reporting Employment Type: Full Time: Location: Bloomington, MN: Reporting To: IT Operations Manager: Compensation: $130,000 / year: Description: We are seeking a highly experienced, proactive, and results-driven Service Desk Lead to oversee and elevate our IT support operations. This is a critical onsite leadership role responsible for managing day-to-day service desk activities, ensuring high-quality end-user support, driving operational excellence, and mentoring junior staff. The ideal candidate is a strong technical leader with excellent organizational and communication skills, capable of balancing hands-on support with strategic oversight. You will play a key role in maintaining business continuity, improving service delivery, enforcing security standards, and enhancing the overall employee IT experience. This position is fully onsite and requires in-office attendance five days per week. Responsibilities and Duties: Leadership & Service Desk Management - Lead and manage daily Service Desk operations, ensuring timely and effective resolution of all IT support requests - Act as the escalation point for complex or high...