Customer Service Associate

Job description

If you thrive in a fast-paced environment and are looking for an opportunity to develop your customer service career, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in our Customer Care Center to support our customers via telephone and written communications. Our channel includes end user-homeowners, installing and servicing contractors, distributor warranty administrators and distributors seeking after-market replacement components. Our Call Center is a high-volume, fast paced and metric driven call-center team atmosphere with high emphasis on customer satisfaction. Specific Responsibilities for this position include Provide exceptional customer support to homeowners. Handle escalated consumer cases. Manage all customer interactions via inbound phone, email, and written correspondence. Communicate with Distribution including Service Managers via telephone and e-mail to build strong business relationships; ensure a positive customer experience. Communicate customer facing issues to management and identify areas of opportunity. Collaborate with internal departments to resolve customer opportunities. Actively participate in departmen...