Remote Pharmacy Technician (Indiana Residents Only)

Job description

Description At CSpring, we believe in unlocking potential—whether it’s for our clients, colleagues, or the communities we serve. We’re not just a consulting firm; we’re a team that values connection, growth, and purpose. If you’re looking for a role that combines your expertise with the opportunity to make a real impact, we’d love to have you join us! We are currently seeking a Pharmacy Technician to support our Medicaid Pharmacy Customer Service Team . In this fully remote role, you’ll deliver advanced inbound customer service to Indiana Medicaid members and providers, addressing inquiries about pharmacy coverage, claims, and medication pricing. You'll be the expert they trust to navigate their pharmacy needs. What You’ll Do: - Review and process prescription prior authorization and appeal requests. - Organize and manage documents, verify profiles, and ensure accuracy for patient/member records. - Use decision trees and protocols to evaluate requests and provide approvals or rationales for denials. - Communicate decisions and updates to patients and providers, ensuring they feel supported. - Forward complex cases for additional review and follow up as needed. - Provide compassiona...