Customer Service Representative

Job description

Brady Corporation is seeking a Customer Service Representative that will p rovide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints while adhering to SOX and ISO requirements to drive a best-in-class customer experience. Responsibilities are within the Customer Support / Operations Function as a generalist or in a combination of disciplines. Qualifications: - Handles each customer interaction, whether phone or email, from start to finish including customer consultation, quotation, order management, and cross-functional collaboration to ensure complete customer satisfaction. - Through training and other learning opportunities, maintain a working knowledge and sufficient technical knowledge for all products of the division, and major product lines for other divisions to properly advise customers. - Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions. - Develops relationships with customers and uses product and process knowledge to provide an unrivaled customer experience. - Understands and contributes to co...