Front Office Assistant

Job description

We’re looking for a driven individual who is passionate about helping others to become our next Front Desk Associate! As a Front Desk Associate, you are the customer’s first point of contact, both over the phone and in-person. Your passion for providing outstanding customer service directly contributes to the high level of customer satisfaction that Miracle-Ear is known for. Individuals with experience in office administration or customer service as a front desk receptionist, clinic coordinator, medical receptionist, or front desk agent, would be a good fit for this role. We’re seeking individuals who would have a positive impact on our customers and possess the organizational and technical skills to complete administrative tasks. Responsibilities: - Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience. - Scheduling, screening, and confirming new appointments through inbound and outbound calling. - Provide customer resolution to any concerns or questions. - Communicate all relevant customer information to the Hearing Care Professional - Collect and record customer payments. - Maintain t...