Senior Customer Service Associate

Job description

About the Role If you thrive in a fast-paced environment and are looking for a growth opportunity in a customer service environment, then we have a great opportunity for you. We are seeking a motivated, highly organized individual to research and resolve Tier 3 executive customer escalations. KEY RESPONSIBILITIES: Work as a liaison to the executive offices to resolve escalated or highly visible consumer complaints Collaborate with management, distribution, and our legal department to resolve high profile customer complaints Provide superior follow up with end users and the management team Provide working solutions to end users including financial assistance Work to resolve time sensitive cases escalated by the Better Business Bureau Mentor and proactively suggest training opportunities for our Tier 1 and Tier 2 agents Utilize your experience to suggest process improvements for our customers Work with sensitive and confidential information Monitor and manage open case load independently KEY QUALIFICATIONS: Working knowledge of call center tools such as CRM (Customer Relationship Management software) and phone tools (Salesforce experience preferred) Ability to communicate effectively...