Customer Education Operations Manager

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. We are looking for a Customer Education Operations Manager in North America. As Customer Education Operations Manager, you will be responsible for the end-to-end operational planning, execution, and continuous improvement of Customer Education and FlexForce programs. You will partner closely with Customer Education leadership, trainers, field organizations, Finance, and Global Education teams to ensure programs are efficiently planned, delivered, reported, and continuously optimized with a strong customer-focused mindset. You will lead and develop an operations team responsible for training schedules, instructor utilization, training center operations, systems administration, vendor management, reporting, and field coordination—ensuring alignment with business demand, instrument forecasts, and Siemens Healthinee...