Patient Service Representative

Job description

Position Title Patient Service Representative Westwood Medical Pavilion - West: Position Summary / Career Interest: The Patient Service Representative (PSR) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an ambulatory clinic. This work role is responsible for front desk operations including greeting and checking in customers and visitors, answering calls, copay collection, completing MyChart and EMR (Electronic Medical Record) appointment requests, processing external medical records and helping the physician care team prepare for their daily patient appointments. May assist with checking patients out and scheduling follow up activities as needed. Responsibilities and Essential Job Functions: - Pre-Visit SchedulingSchedule internal and external incoming department referrals. - Schedules in person appointments, telehealth visits, surgeries, procedures and/or ancillary services using Epic Cadence decision trees. - Maintains extensive knowledge of appointment types, locations, providers, and specialties. - Works to achieve a coordinated patient itinerary sometimes consisting of multiple appointments. - Re...