Strategic Account Manager - EMEA

Job description

Location requirements:Remote based role. Open to candidates in the United Kingdom. About the Role:The Senior Account Manager (Sr. AM) is responsible for owning and growing a portfolio of strategic enterprise customers. This role focuses on driving customer value realization, retention, and expansion by aligning the platform’s Agentic IT Operations capabilities to customer business and operational outcomes. The SAM operates as the General Manager of their accounts, partnering closely with Sales, Product, Engineering, and Customer teams to deliver measurable impact and long-term partnership value. What you will do: - Customer ownership: Own retention and growth for Tier 1 enterprise accounts. Build multi-year strategic account plans aligned to customer IT operations goals. - Executive engagement: Build relationships with CIOs, VPs of IT Ops, and SRE leaders. Lead EBRs and BVRs that tie platform capabilities to measurable ROI. - Renewals & expansion: Own renewal strategy and execution. Identify upsell and cross-sell opportunities, manage churn risk, and drive GRR/NRR targets. - Cross-functional leadership: Coordinate Sales, TAM, SE, Support, and PS teams on your accounts. Advocate for...