Quality Returns Investigator - 12 Month FTC / Secondment

Job description

Job title: Quality Returns Investigator - 12 Month FTC / Secondment Department: Regulatory Affairs / Quality Assurance Location: Hamble, Southampton, Hampshire Working Hours: Mon-Fri, 37.5 hours per week (Onsite) A brighter future awaits you: CooperVision is one of the world’s leading manufacturers of soft contact lenses with a presence in over 100 countries. Being part of CooperVision means helping improve the way people see each day. It’s more than making contact lenses, it’s about giving lens wearers freedom and confidence to move about their daily lives. We’re all about bright futures – for our people and those who wear our contact lenses. Job Summary: As a Quality Returns Investigator, you will be responsible for processing complaints in the UK Manufacturing complaints hub. The role receives, initiates, inspects, evaluates and responds to product complaints, as part of a team. This role is based at our Hamble site in Southampton. Essential Functions & Accountabilities: - Receive, initiate and processes customer complaint records into the Quality Management System. - Analyses / inspects all CooperVision products returned for a quality issue in the dedicated Quality returns labo...