Aero Product Service Engineer

Job description

Job Description Summary The Aero Product Service Engineer is responsible for providing technical support for our Gas Power customers on GE Vernova supplied equipment, including the gas turbine package, engine and auxiliary systems. In this role you will provide technical assistance related to Installation & Commissioning (I&C) of new units and technical troubleshooting of operating units (gas turbine package / engine / generator and accessories) in the North American (NAM) region. In some instances, you will assist in complex investigations for field events. Job Description: Roles and Responsibilities: - Provide remote technical support of the GE Vernova Aero LM products (TM/LM2500, LM6000, LMS100). - Provide customer issue resolution through preparation and delivery of technical documents. - Oversee technical Installation & Commissioning activities of new GE Vernova Aero products. - Ensuring timely and accurate customer support via use of Service Now. - Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. - Off-Hour availability and some travel time may be required. - Perform site event analyses to determine root c...