Ward Clerk 1

Job description

PURPOSE AND SCOPE: Support FMCNA’s mission, vision, core values and customer service philosophy. Adhere to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements. Under close supervision and direction of the Clinical Manager or Charge RN, compiles, verifies, and files medical records of dialysis patients in the facility according to company standard operating procedures and pertinent regulatory requirements, ensuring patient confidentiality at all times. May provide other patient customer service functions as needed by the clinical manager. DUTIES / ACTIVITIES: CUSTOMER SERVICE: - Responsible for driving the FMS culture through values and customer service standards. - Accountable for outstanding customer service to all external and internal customers. - Develops and maintains effective relationships through effective and timely communication. - Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner. PRINCIPAL RESPONSIBILITIES AND DUTIES: - Compiles and maintains medical records of both the in-center and home patients in the dialysis facility according to company poli...