Customer Success Specialist

Job description

Customer Success Specialist Specialist Location: Sioux Falls, SD (Corporate Office) About SONIFI Solutions, Inc. For more than 40 years, SONIFI has provided guest technologies and professional services that help hoteliers improve guest satisfaction, simplify operations, and increase revenue. Our innovations have guided the hospitality industry through changes in guest behavior, digital expectations, and connected experiences. Today, we continue to lead with integrated, smart digital hospitality solutions — including guest Wi-Fi and internet services, interactive TV platforms, entertainment solutions, and device/system integrations. About the Role The Customer Success Specialist provides critical sales and customer support to drive solutions contracts, strengthen relationships with hotel customers, and support revenue growth. This role partners closely with Regional Sales Managers and Customer Success Managers, supporting both pre-sales and post-installation activities across the customer lifecycle. Why This Role Matters This role is a key connector between customers, sales, and internal teams. By ensuring accurate documentation, timely communication, and smooth execution from order...