Junior Systems Administrator

Job description

Description: - Provide first level contact and convey resolutions to customer issues - Properly escalate unresolved queries to the next level of support - Track, route, and redirect problems to correct resources - Update customer data and produce activity reports - Walk customers through problem solving process - Follow up with customers, provide feedback and see problems through to resolution - Utilize excellent customer service skills and exceed customers’ expectations - Ensure proper recording, documentation, and closure - Recommend procedure modifications or improvements - Ability to investigate and research issues thoroughly with minimal guidance. - Ability to support security compliance procedures to include assessing vulnerabilities, implementing controls, and reviewing security logs Requirements: - Two (2) or more years of experience as a system administrator with demonstrated success in performing appropriate functions within large software development programs. - Two (2) or more years of experience with help desk operations. - One (1) or more years of experience with Jira. Required Education and Certification: - A bachelor’s degree required in engineering, computer scienc...