Quality & Operations Specialist @DARWIN

Job description

Company: Mercer Description: The Quality and Operations Specialist works closely with the Darwin Service Management team ensuring alignment to processes and making sure clients receive the same level of service. Has a cross-functional collaboration with stakeholders from other teams in Darwin like Account Management, Darwin Services, Consulting and Product Support, as well as within the MMB market. By leveraging data-driven insights and feedback, the Quality and Operations Specialist will identify opportunities for efficiency and improvement, ultimately contributing to the overall success of the team and organization. This role will be based in Cluj, Romania. This is a hybrid role that has a requirement of working at least three days a week in the office. We will count on you to: Support the development and implementation of the Service Management, quality governance frameworks and procedures aligned with organizational and Service Management objectives within Darwin Services. You will be responsible for ensuring the team has documented standard processes, is trained and prepared to meet their operational objectives. Coordinate with cross-functional teams to align quality governanc...