Shift Manager
Auntie Anne's · Short Hills, New Jersey, US
You are applying for work for a franchisee of Auntie Anne's, not Auntie Anne's corporate or any of its affiliates. If hired, the franchisee will be your only...
Job description
You are applying for work for a franchisee of Auntie Anne's, not Auntie Anne's corporate or any of its affiliates. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs, which can vary between franchisees. JOB SUMMARY: Functions as person in charge of the Auntie Anne's store in the absence of, or as directed by, the Manager or Assistant Manager, for the duration of the assigned shift. ESSENTIAL DUTIES: Depending upon shift assignment and staffing levels, may be required to: - Perform any or all of the essential duties required of Crew Members (see Crew Member Job Description). - Direct and coordinate the activities of Crew Members; coordinate breaks. - In event of call-offs, no-shows, etc., contact Manager or Assistant Manager; as directed, contact and secure replacements. - Monitor for product quality and adherence to proper operating procedures; correct as needed. - Monitor customer service and relations; correct as needed. - Address, respond to, and resolve customer needs, questions, complaints, etc., as required. - Assure that all opening and/or closing procedures are performed, including all...