Technical Trainer

Job description

Overview The Technical Trainer is responsible for becoming a subject matter expert on all Castle Group proprietary software platforms, participating in planning sessions to understand upcoming features and updates. The role will involve not only designing and delivering training but also facilitating workshops and advocating for our technological products across the organization. The individual will work closely with cross-functional teams to ensure seamless communication and understanding for all users. The Technical Trainer provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service. Responsibilities: Subject Matter Expertise: - Develop a comprehensive understanding of all current and upcoming Castle Group software platforms. - Participate in planning and development sessions to stay informed on new features and updates. - Understand how the software integrates with Castle policies, procedures, and multi-unit operations. Instructional Design & Development: - Design and develop engaging software training conte...