Sr. Manager, Operations Documents & Resources

Job description

Sr. Manager, Operations Documents & Resources Job Purpose: The Senior Manager is accountable for the end-to-end strategy, development, and execution of operational resources that enable flawless cafe execution across campaigns, off-cycle launches, and day-to-day operations. This role serves as a senior operational thought partner across Culinary, Food Ops, Ops Standards, Transformation, and the field—owning not just delivery, but how resources are designed, governed, connected, and sustained at scale. This role operates with a high degree of autonomy, leads complex cross-functional work, and sets the standards, prioritization, and ways of working for operational documentation and learning tools enterprise-wide. This role is hybrid and requires three days per week onsite at our Newton, MA offices. Duties & Responsibilities: Strategy & Ownership: - Own the enterprise strategy for operational resource development, ensuring tools are clear, connected, scalable, and aligned to business priorities across all cafe formats. - Establish and evolve standards, governance, and best practices for operational documentation, working closely with Ops Standards and field leadership. - Proactively i...