Member Service Representative

Job description

Description Shifts Hiring For: Monday, Wednesday, and Friday 5-9:15pm and Sunday 8:40am-1pm Friday 4-8pm and Sunday 12-3pm: Position Overview: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Member Services Representatives deliver excellent service to all members, guests and program participants, engaging members by having a general knowledge of memberships and all Y programs and services. Responsibilities: - Provides excellent service to members, guests and program participants in the Y and on the phone, contributing to member retention. - Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships. - Builds relationships with members; helps members connect with one another and the YMCA. - Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues. - May monitor the locker rooms as required. - Applies all YMCA policies to support member services. - Actively participates in department and branch staff meetings and/or related training. - Performs other duties as assigned. YMCA CO...