Claims Agent

Job description

Description At Midwestern Wheels, Inc., we take pride in operating with the highest standards of integrity and service. As a leading operator of Avis & Budget Car Rental locations across Wisconsin, our mission is to deliver a Best-in-Class customer experience every day. We believe our people are our greatest asset and are committed to fostering a workplace where you feel valued, respected, and empowered to grow. As a Claims Agent, you will be responsible for the investigation, negotiation and collection of car rental claims. The successful candidate will excel at dealing with customer conversations regarding damages that have occurred to their rental vehicle, have well-developed communication skills, good judgment and problem-solving abilities. Key Responsibilities: - Complete the investigation and determine if a package assigned by the Claims Manager will be a claim or deferred damage. - Set up and manage claim files and/or deferred packages. - Report claims to the proper authorities (i.e. third-party claims administrator (TPA), insurance companies, liability carriers). - Call customers and/or third parties to obtain insurance/payment information and send appropriate inquiries or...