HVAC Service Manager - Knoxville, TN

Job description

Job Summary: The HVAC Service Manager leads staff members who install, repair and maintain heating and air conditioning systems in both residential and commercial buildings. This manager works directly with service and install technicians, dispatch personnel and other managers to ensure customer satisfaction while meeting departmental goals and objectives. Presenting himself as a senior company representative, the HVAC Service Manager often communicates directly with customers, vendors and suppliers to ensure accurate communication of job or project status and requirements. Duties/Responsibilities: - Hires and trains clerical and administrative staff. - Organizes and oversees the schedules and work of departmental staff. - Conducts or assists with performance evaluations that are timely and constructive. - Assists with discipline and termination of employees as needed and in accordance with company policy. - Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations. - Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements. - S...