Warranty Program Manager – One Core - Third Party ComponentsI)

Job description

POSITION SUMMARY: The Warranty Program Manager – Integrations is responsible for developing and optimizing warranty processes and workflows needed to integrate Mergers and Acquisitions activity and New Product Development and Introduction launches into Vertiv’s warranty operating model. The role focuses on improving customer experience and operational efficiency through process enhancement, workflow automation, issue escalation management, and KPI reporting using Smartsheet (or similar) and dashboards. Warranty Program Management within Vertiv Services provides customer-facing support related to product warranty support. This includes warranty program development and management and related program support, augmented with required metrics and reporting across lines of business. RESPONSIBILITIES: 1) Warranty Integration Program Management (M&A + NPDI) 2) Process Workflow Development, Automation, and Optimization 3) Cross-Functional Cadence, Readiness, and Communications 4) Issue Escalations and Stakeholder Support 5) Reporting & Metrics - Lead integration of acquired businesses and newly released products into warranty administration workflows by defining requirements, standardizing...