Knowledge Management Analyst

Job description

We are looking for a Knowledge & Skill Management Specialist to support Retail Global Centers in Mumbai, Katowice, Valencia and Hamburg/Kiev. The role focuses on skill management, training content governance and reporting on a global level. The person will drive updates to training paths and skill profiles, ensure data accuracy, provide actionable reporting to stakeholders, and coordinate the creation and maintenance of training materials for both general tools and internal product knowledge. This role requires strong stakeholder collaboration, structured thinking, and the ability to translate business needs into clear training and skill development solutions. Skill & Training Management: Manage and update employee skill profiles and training paths across Retail Global Centers. Ensure accuracy and regular maintenance of skill data and training records. Propose improvements to existing training paths based on business needs and skill gaps. Provide structured reporting on skill levels, training completion and development needs (Power BI is a strong asset). Refresh and optimize regular reports for management and PMO. Stakeholder Cooperation: Partner with People Managers to provide gui...