Client Delivery Specialist

Job description

Application Deadline: 05/28/2026 Address: 50 S 6th Street Job Family Group: Commercial Sales & Service Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions. Qualifications: - Handles transactional requests, escalations and investigation of all types of service needs for clients. - Engages with clients to ensure immediate needs are met and assesses the effectiveness of issue resolutions. - Publishes regular and ad-hoc reports and dashboard - Demonstrates knowledge of products and services, directing clients to the most relevant resources to address their needs. - Contributes to the development of new products or services based on insights gathered from client interactions and market analysis. - Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively. - Responds to and facilitates the resolution of client service requests. - Collects and analyzes client feedback to identify service gaps, enhanc...