SHI - Retail Guest Services Associate

Job description

Job Summary The position is responsible for maintaining a high level of customer service for the Sealaska Heritage Store by generating sales, merchandising, developing product knowledge, and assisting in developing store processes and procedures. Duties/Responsibilities: - Greets customers of the Sealaska Heritage store, including answering phones and directing customer inquiries to the appropriate person. - Receives and processes all payments according to standard procedures. - Assists in the opening and closing of the store, including cash handling. - Assists in floor moves, merchandizing, display maintenance, and store housekeeping. - Maintains awareness of product knowledge and promotions. - Completes, processes, and maintains applicable paperwork and records. - Assists in the development of online store software, including photography, branding, and maintenance. - Assists in shipping and handling policy and procedure development. - Participates in collaboration meetings to enhance practices, procedures, and team building. - Other duties as assigned. Required Skills: Supervisory Responsibility The position has no supervisory responsibilities. Work Environment This position’s du...