Technology Operations Specialist

Job description

About the Role Responsible for regular application administration for fleet management, output management and scanning software solutions through client knowledge and relationships with all appropriate IT administrators and personnel. Your Impact: About You: The Skills & Expertise You Bring Bachelor's degree in a relevant field or equivalent experience required, plus 3 to 5 years of related experience. - Strong customer service skills to generate customer relationships through listening and learning channels such as discovery conversations, issue management and resolution processes and regular check-ins to ensure resolution is satisfactory. - Identifies opportunities to improve the customer experience with Canon. - Respectfully shares customer opportunities for improvement with Canon teams as appropriate. - Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises. - May require up to 30% travel to client sites, including overnights (valid driver's license and acceptable driving record necessary). - Certification requirements upon hiring or within first 6 months: CompTIA A+, CompTIA Network+, CompTIA Secur...