Business Analyst

Job description

Position: Business Analyst, Business Support Team Location: Edmonton, AB: Why Work here: Are you enthusiastic about driving user adoption and supporting system improvements? In this dynamic role, you’ll play a key part in enhancing business operations by developing and maintaining clear, user-friendly training materials, job aids, and process documentation. You’ll also lead impactful training sessions for business users, helping them confidently navigate new processes and system updates. If you thrive in a collaborative environment and enjoy empowering others through knowledge, this is the opportunity for you. About the Role: As the Business Analyst for the Business Support Team (BST), you will function as a key liaison between the Testing and Billing Support Team (TABS) and our ATCO Gas, Electricity and North of 60 business users. Your main responsibility is translating business needs into clear, actionable system requirements and user stories, complete with detailed acceptance criteria to support effective testing and validation Driving progress - this role is all about tracking change requests and fueling continuous improvement! What You’ll Do: Function as the bridge between TAB...