Guest Services Manager

Job description

With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Guest Services Manager in Mesa, Arizona. What you'll do: As a Guest Services Manager, you will supervise the activities of the front desk, including check-in/check-out, guest requests, and promotion of in-house activities. Additionally, you will train associates, plan, assign, and direct work; and address complaints and resolve problems. Your job will include: - Supervise front desk operations during your assigned shift. Train and ensure that your team has a current knowledge of property management system, resort services, reservation process, pricing and special promotional offers. - Maintain knowledge of resort features & services, hours of operation, guest rooms, casitas, layout, decor, rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status and all scheduled daily group activities. - Monitor the appearance, standards, and performance of Front Desk employees with an emphasis on training and teamwork. - Address guest requests, inquiries, and compla...