Field Support Team Lead

Job description

Job DetailsJob Location: UT Corp - Orem, UT 84057Position Type: Full TimeSalary Range: $22.00 - $24.00 HourlyION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country Field Support plays a critical role in ensuring successful and timely solar installations by serving as the primary operational liaison between field crews and corporate teams. This position provides real-time troubleshooting, workflow oversight, and cross-department coordination to prevent project bottlenecks and maintain installation quality, compliance, and customer satisfaction. Field Support ensures that projects progress efficiently from installation through commissioning while upholding company standards, safety requirements, and regulatory compliance. Duties/Responsibilities: Serve as the primary support contact for field installers via phone, chat, and text. Provide real-time troubleshooting assistance during active installations or service appointments. Identify, log, and route project issues to the appropriate internal departments. Escalate comp...