Supervisor, Patient Support

Job description

Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors: Join the Caretria Team!: This is a critical position requiring excellent supervisor and customer interaction skills with a working knowledge of pharmacy processing. The individual is expected to oversee Patient Support Leads/Sales staff to convert Leads to patients within Eagle Pharmacy while ensuring patient satisfaction with Eagle Pharmacy. A solid record of successful sales is essential. Responsibilities: The above duties are meant to be representative of the position and not all-inclusive. - Direct the workforce either directly or indirectly through the management hierarchy to include interviewing, selection, orienting, training, coaching, performance management, as appropriate - Develops and implements strategies, tools, and training to ensure conversion of leads to patients/customers - Oversees daily operations of Patient Support Services Leads/Sales team including quality of service, call flow, abandon, etc. Provides daily and monthly reporting as required - Works in coordination with PSS and Pharmacy Operations to ensure efficient processes for patient care and retention - Responsible for...