Customer Service - Customer Service Representative I

Job description

Position: Customer Service Representative I Division: Customer Service Rate: $21.10 (Probationary Rate) - $22.38 (Full Rate) Union: American Federation of State, County and Municipal Employees (AFSCME) District Council 84 Local 2719 FLSA: Non- Exempt The Customer Service Representative I will perform moderately responsible clerical duties requiring independent analysis, exercise of judgement and detailed knowledge of relevant Pittsburgh Water programs, policies, procedures, and regulations. RESPONSIBILITIES: ● Manage inbound and outbound customer calls in a timely manner, identify customers’ needs and wants, give clarifying information, and continue to build strong relationships with customers. ● Utilize call queue software to mitigate customer call wait times by self-monitoring telephone presence. ● Responds to inquiries from the general public and Pittsburgh Water personnel regarding various Pittsburgh Water programs, policies, procedures, and regulations. ● Follow-up on requests or complaints; keeps manual and/or automated records accurate through file maintenance, posting, updating, checking; operates office machines (e.g. PC, copier, calculator). ● Classifies, indexes, files,...