Help Desk Analyst

Job description

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University Department: IT Help Desk Time Type: Full time Job Type: Regular FLSA Status: Non-Exempt Work Modality: Hybrid 04 (On Campus 1 day/Month) Union: SEIU Local 500 - Provost & Enrollment Division This position is part of a collective bargaining unit represented by SEIU Local 500 - Provost & Enrollment Division. That means the terms and conditions of your employment are governed by university policy (including the Staff Personnel Policies Manual) and any collective bargaining agreement entered into between American University and SEIU Local 500 - Provost & Enrollment Division. Summary: The Help Desk Analyst position is an integral part of the customer service team in Information Technology that answers questions and provides general troubleshooting assistance for the AU community via telephone, email, and instant message. The Help Desk staff are empowered with system administrator rights to fix most problems, as well as coordina...