Teller

Job description

Location: 418 E Main Street Hours: Monday - Thursday: 8:30 am - 4:00 pm Friday: 8:30 am - 5:00 pm (Must be flexible around branch hours) Function: Operates a customer service window to provide customers with exceptional customer service on a variety of transactions. Suggests solutions and options to customers and refers customers to appropriate areas of the bank. Resolves customer problems/issues/concerns in an accurate and efficient manner. Duties and Responsibilities: Develops a working skill set, a strong knowledge of policies and procedures, and bank products/services available to customers. Establishes accuracy and balancing skills by maintaining a balancing rate of 85% in accordance with Retail Policies and Procedure manual. Demonstrates knowledge of Consumer Bank Customer Service Standards & offer each customer exceptional customer service as expected in the Customer Insight surveys, scored by Avannis. Applies a combination of knowledge of the computer systems, service skills, product knowledge and knowledge of policies and procedures to successfully execute operational excellence with operation of a customer service window in an efficient and accurate manner and providing e...