Technician I, Frontliners

Job description

Compensation Type: Hourly ‎ Compensation: $22.11 ‎ Job Summary: The Technician I, IT Frontliners, is responsible for providing technical support to the users while working under direct supervision and following standard procedures and written instructions to accomplish assigned tasks at the Columbus Campus. This position serves as the first point of contact for troubleshooting hardware/software, PC/Mac/Linux or printer problems. The Technician assist in person with a wide range of questions, problems, and requests related to desktop software, hardware, peripherals, network issues, applications issues. This position also troubleshoots and resolves issues with printers utilized in the computer labs. Customer Service: Performs various basic level technical duties in the Computer Commons, Cyber Café, Learning Center and various labs around campus and RLC’s. Provides documentation and updates to service requests that are received from the IT Support Center in the current ticket system; documents all request and application issues in the current ticket system. Identifies and prioritizes these Service requests and escalates, if necessary. Provides basic technical support via phone, email,...