Commercial Operations Manager II
M&T Bank · Rockville, Maryland, US
Hybrid role that can sit anywhere in the M&T Bank footprint. Overview: Manage assigned department by overseeing a staff of employees including supervisors an...
Job description
Hybrid role that can sit anywhere in the M&T Bank footprint. Overview: Manage assigned department by overseeing a staff of employees including supervisors and / or operations managers ensuring operational efficiency and targeted results are met. Provide operational, technical and functional expertise in work policies and procedures. Primary Responsibilities: Portfolio Growth, Retention & Client Engagement - Manage the team of Account Managers (Traditional and Inside) to retain and grow overall managed portfolio volume year over year. Own the process, execution and results. - Meet or exceed the annual Volume Growth goal of 6.6%. - Increase usage of rebate automation/portfolio management tool for portfolio reviews, supplier analytics, and rebate management. - Actively monitor declining spend and attrition risks; escalate and communicate risks early. - Partner with Relationship Managers, Group Managers, CCCs, TMCs, and other stakeholders to implement corrective actions. - Conduct in‑person visits with at least 10 Managed clients through 2026, including a minimum of three in‑person visits per Account Manager, with clients selected in coordination with Account Managers, Relationship Man...